travel agent profile examples

Travel agent client profile form has six different question group which are air travel, hotel, car rental, booking information, cruising information and travelers information. More templates like this. Followed up with clients on any unresolved issues, emergencies or last-minute travel needs. Steve Solomon Solomon Land 20 , Chios, NJ 22345 | H: 778954567 | Professional Summary High-energy, bilingual English/Greek travel agent with over 13 years of experience focusing on promoting customer satisfaction through exceptional service while delivering courteous and professional service in the hospitality industry. Providing expertise in hotel, car rental, and airfare to all clients. Communicate with Spanish speaking clients. Dedicated to helping clients reach their expectations of traveling. Give advice about local weather conditions, customs, and attractions. Specialize in preparing detailed itineraries for travelers and ensuring pleasant travel experiences. Researching travel options & presenting the best deals in terms of requirements. Provided exceptional customer support by arranging transportation, hotel accommodations, and recreational activities for a variety of high-profile leisure and corporate clients utilizing Excel and Sabre software. Summary : To seek challenging corporate positions in the Travel Industry. This free travel profile template is a very useful customer profile questionnaire for travel-related industry. Enfold Corporate travel agent resume samples | jobhero. Skills : Microsoft Office, Note Taking, Interpersonal Communication, Customer Service, Organization Skills. This document can be helpful for anyone that works at agencies, airlines or other transportation companies.The resume highlights the job titles at … As I reviewed profiles examples for inclusion in this post, consideration in part was based on this list of LinkedIn profile elements and creativity in execution. The test has no eligibility requirements and is administered by The Travel Institute. However, the sheer number of travel and review websites can make travel planning a frustrating experience for some consumers. Travel agent client profile form has six different question group which are air travel, hotel, car rental, booking information, cruising information and travelers information. Travel Agent, 2017-2015 Sam Ho Tour And Travel, Los Angeles, CA. Travel agent resume sample | travel and tourism resumes. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions,  are taken. Different levels of certification are offered, depending on a travel agent’s experience. However, if you would like to correct a typo or other technical error, you can reach us at [email protected] The goal is to keep our clients satisfied and loyal for future services. Gain the clarity and confidence that comes from understanding your strengths, talents, and preferences, and knowing which path is truly right for you. Anywhere Yougo was in charge of the Abuja … Book transportation and hotel reservations, using a computer terminal or telephone. They assist with corporate retreats, business trips, individual vacations and group vacations. Vali Wolfe Vice President Of Operations. Skills. Objective. Once we’ve received your approval, we will schedule a time to speak with you to confirm your choices and follow up with a formal agreement for your travel package. By Gemma Greenwood On Jan 20, 2017. Experienced Travel Agent, with the following qualifications – Profile Summary. Sephats Tours Executive Summary Opportunity Problem. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. Recommended solutions and alternatives to the supervisor to meet company goals. Coordinates with tour operators and other travel agencies regarding tour package choices; bargains with them to get the best rates Travel Domestic and International to become familiar with destinations and services to better promote and sell destinations. Travel agent bio examples with no experience can be a handy tool for those wishing to write their own information. Full Name [Street, City, State, Zip] | [Phone] [Email Address] TRAVEL AGENT. Travel agents should have strong organizational skills because they often work on itineraries for many customers at once. Customer service-oriented Travel Agent with 8 years career experience in Travel and Tourism industries. Some states require agents to have a business license to sell travel services. Developed and delivered professional presentations to prospective clients in an effort to close. Now, you can predict which career will satisfy you in the long term by taking a scientifically validated career test. ‍‍ Travel agents must pay attention to details in order to ensure that the reservations they make match travelers’ needs. Your Agent. Some job opportunities might result from a growing number of experienced travel agents reaching retirement age. To make optimum utilization of the knowledge and skills and opportunities effectively for professional growth and contribute towards the betterment of the organization. They will give you in-depth advice only a professional can provide, with a personal touch, guiding you through the entire process of planning your vacation, stress-free. I would like to cite this page for a report. Collect payment for transportation and accommodations from customer. Truity periodically updates our site with information from the BLS database. The Best of the Best Travel Agency Names Terra Travel Captivating Journeys Sun Tours Trailfinders Travel Designers Travelmania Sandy Row Travel Travelwise On the Go Tours Travelpack Skytours Great Escapes Travel. Summary : To take up a career in a globally challenging environment and contribute my best Completed work assignments and priorities in queues and inbox. In addition, resorts and specialty groups use travel agents to promote vacation packages to their clients. Make alternative booking arrangements if changes arise before or during the trip Travel agents help travelers by sorting through vast amounts of information to find the best possible travel arrangements. Utilize the Sabre Reservation system to schedule flights, hotels, cars, transportation, and rail. It's simple: You print out our painstakingly detailed one-page site inspection form and bring it with you on your FAM, site inspection, or on personal trip (I mean, if you absolutely must combine work and play) . COMPANY PROFILE: A Sample Travel Agency Services Proposal for All. She sells individual travel, student groups, family groups, all-inclusive packages, cruises, etc. A travel expert with over 30 years of experience, Marsha Chestnut has been with Global Connections since 2008. Use our free travel and tourism agent CV sample to gain some valuable tips into key issues, such as how to structure your CV effectively, and how to impress potential employers by presenting your qualifications and skills to their best possible advantage. Profile Presentation (Rayan International Travel & Tours) ... Our agency is equipped with the latest online worldwide airline computer reservation systems like AMADEUS, ABACUS, and GALILEO etc with latest back office support systems. Travel agents should also possess the following specific qualities: Adventurousness. Seeking a challenging position in a company that allows for growth and development as well as utilize my skills to achieve company objectives. Example: Tom Daves. Skills : Microsoft Office, Excel, Client Base, Making appointments, Customer Care, and Service. Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas. An experienced travel agent who is able to make the best possible travel arrangements for a clients destination, mode of transport and travel dates. Maintain regular communication with the customer prior to departure to provide updated travel information including but not limited to delayed departures and earlier flight availability. They will travel whenever they get time. If you are not sure whether you have a Persuading or Organizing interest which might fit with a career as a travel agent, you can take a career test to measure your interests. To contribute to the local tourism industry; build a strong career in travel consultancy and become a part of the largest team of travel consultants in the state of Florida. Travel Agent Resume Example. People love traveling. Responsible to maintain the best client's relation by communicating/dealing with them in a convincing way. Possess leadership, organizational and creative skills in addition to excellent communication and presentation skills. Whats people lookup in this blog: Travel Agent Biography Sample; Travel Agent Bio Samples; … Some agencies prefer travel agents with firsthand experience visiting a country. How can I decide? Both the CTA and CTC require continuing education each year to maintain certification. You will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers. Negotiated contracts with carriers, obtained block space on designated carriers and rescheduled and reissued tickets. Plan and arrange tour packages, excursions, and day trips. The education that is required to get this job is a diploma or a Bachelor’s Degree in Arts, Science, or Management, while a Master’s Degree is optional, relevant work experience is crucial. It is their job to find the most cost effective deal within the requirements of their customers. To land one of these positions you need to have an excellent CV, so we have put together a series of travel and tourism CV examples to help you develop the perfect CV and get the job you want. Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. Sales Letter Sample for Travel Agency . They must make reservations at the correct dates, times, and locations to meet travelers’ schedules. Provided customers with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. Customer service skills: Travel agents need to sell their value to potential clients, then they need to be helpful and professional in meeting clients’ needs in order build their client base. Likely it seems effortless because they’ve done it a bazillion times and put some thought into it. Elevator Pitch Examples from Real Travel Agents Step 1: Getting Personal. Skilled in in-depth research, plan implementations, and leadership- development, confident and poised in interactions with individuals at all levels. At Acrossnz.com, it is our policy to provide a first-rate personalised service to all of our clients from the initial enquiry stages, to the completion of the tour. Elevator Pitch Examples from Real Travel Agents Step 1: Getting Personal. Requirements among states vary greatly. Determine customers' needs and preferences, such as schedules and costs. An increasing amount of travel is also expected to be booked on mobile devices. Worked with airline and hotel vendors to meet all special requests made by the customers. Text in this Example: Skills : Microsoft Office: Word, Excel, Outlook; Adobe Reader, Filing, Telephones, Typing 55 WPM. Trustworthy, dependable, ethical, and business-oriented. Travel Profile. Used Good organizational, analytical and decision making skills with strong attention to detail. Travel agents book tour packages to different locales and in cruises and resorts. Objective : Supervisor Travel Agent intends to build a career with the leading corporate of hi-tech environment with committed and dedicated people, which will help to explore oneself and realize the potential. This travel agency proposal is not a contract. Please use citation guidelines for webpages without an author available. Communication skills. The Travel Institute also provides training and professional certification opportunities for experienced travel agents. A few years ago the general consensus was that the travel agency was a thing of the past and destined to follow the dinosaurs into extinction. Find fare and schedule information. Excelled at maintaining cost compliance within the corporate organization. Travel Agents must be highly organized and personable to make connections with clients and complete bookings for multiple clients per day. Skills : Good With People, Great With Computers, Hard Worker, Fast Learner, Great Work Ethic. ABC Travel Agency, 11, Park Avenue, New York. Provided top-notch customer service by focusing on the individual customer. Create HR Form examples like this template called Travel Profile that you can easily edit and customize in minutes. Mr. Employers generally require candidates to have at least a high school diploma, but may prefer those who have a college degree or who have taken classes related to the travel industry. A high school diploma typically is required for someone to become a travel agent. Participated in strategic planning activities. Travel agents use a reservation system called a Global Distribution System (GDS) to access travel information and make reservations with travel suppliers such as airlines or hotels. Calculate total travel costs Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions. Employment of travel agents is projected to decline 6 percent from 2018 to 2028. Employers in the travel industry always give some on-the-job training on the computer systems that are used in the industry. Travel Agent Resume Sample. When you are presented with a variety of travel agent bio examples, it can help you decide what information to include in your own work, and ultimately too, what information you should omit. Home » Acrossnz Company Profile Acrossnz Company Profile Kia Ora – Welcome to Aotearoa. Duties and Responsibilities. I’m [Sender.FirstName] [Sender.LastName], and I’m responsible for ensuring every aspect of your experience with [Sender.Company] is pleasing. Analyzed problems, identified alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals. Companies in this industry arrange travel and traveler accommodations and include travel agents, tour operators, and other travel services like time-share exchanges, visitors bureaus, and ticket offices. Leveraged consultative sales strengths to identify opportunities, nurture relationships, and close deals. Use Template. Compared bids from multiple carriers and negotiated group pricing with airlines. Most travel agents work full time. Jason Reed Vise President of Business Development . Deidre Jones. Worked with the service departments to create procedures to increase customer service and improve customer satisfaction and loyalty. On this site, you can take the Career Personality Profiler assessment, the Holland Code assessment, or the Photo Career Quiz. If you want a travel booking focused travel agency website template, Travel2 will be a good choice. Strong knowledge of travel software and computer reservation systems. Working within the Travel and Tourism industry includes working as a tour manager, an air hostess, a travel agent, a tour guide and more. For example, listing your “website” as a strength is only valid if indeed it is a real asset to your business. Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. The company profile for travel agency businesses is an effective marketing tool you can use to remain com… Summary : An energetic Travel Agent with strong communication skills, high emotional intelligence, excellent organizational, analytical, extremely empathetic and creative skills with an extremely in-depth knowledge of customer service.Proven ability to handle a diverse customer base, resolve problems and process transactions quickly and accurately … Classes usually focus on reservations systems, marketing, and regulations regarding international travel. Also, this client profile form template asking for your personal information. Mandi Lucas. Likely it seems effortless because they’ve done it a bazillion times and put some thought into it. Problem-solving skills: Not all travel plans are straightforward, which means travel agents sometimes need to be creative to meet clients’ needs. I am not sure if this career is right for me. Travel agents sell packages for a wide variety of trips, including vacations. . Posted on June 15, 2017 by Megan Jones in Tips & Tricks | 19 comments. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients. Conversed with the customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. Knowing your customers' personal travel profile will help you match them with the perfect vacation. Flight Reservation Form. Adept at securing deals for individual and corporate clients often with limited notice. The tourism industry has undergone rapid growth of unsurpassed nature over the last several decades. The Travel Agent Team. Many community colleges, vocational schools, and industry associations offer technical training or continuing education classes in professional travel planning. Executed group rate bidding process by compiling a list of scheduled meetings for the upcoming fiscal year, sending schedules with projected attendees to each airline to secure annual airline group meeting contracts. Travel tour agency sample business plan | entrepreneur. The following are examples of types of travel agents: Leisure travel agents sell vacation packages to the general public. new experience and knowledge. The Persuading interest area indicates a focus on influencing, motivating, and selling to other people. Since it is an HTML5 website template, all features work smoothly from the front-end side, and you have to take care of the backend integration. Knowing your customers' personal travel profile will help you match them with the … Assisted with international travel issues, including passports, visas, and currency. Act a liaison been customer and supplier Support clients via phone and e-mail. A good way to demonstrate competence for high school graduates with limited experience is to take the Travel Agent Proficiency (TAP) test. Ruthie Williams Corporate Travel Advisor. Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems. Maintained above-average call monitoring scores, based on recapping, Collaborated with internal and external teams to Travel bond with Gateway. Share. He shares his real estate background, as well as his personal life. Book reservations for air travel, hotel, and car rentals, following up when necessary to complete the reservation. Proficiency in the latest travel coordination and booking system. Managed exchange ticketing for both domestic and international flights by performing ticket exchanges, compiling and recording ticket cancellations. Get to know our travel specialists, then get ready to design the trip of your dreams -- from cruises to culinary trips, corporate getaways to honeymoons. Contact individual state licensing agencies for more information. Adventurous trips are a common thing these days. This excellent resource for occupational data is published by the U.S. Department of Labor every two years. Responsible for collecting and recording deposits and final payments. An online travel agent, or OTA, is a website or online agency, which sells hotels, flights, travel packages, activities and car rentals to customers. Established and maintained effective working relationships with those contacted in the course of work. Inserted fare calculations into reservations, complying with ticketing instructions on zone contracts. Confer with customers by telephone to provide information about products or services, take or enter orders, cancel bookings, or obtain details of complaints. Use our Job Search Tool to sort through over 2 million real jobs. Proficient working with computers including utilizing word processing and spreadsheet tools. When people open their mouths and spew out brilliance, it seems easy and effortless, but the truth is it takes work and crafting. Confident of coming up through hard and dedicated work. Travel agent PERSONAL SUMMARY Courteous, excellent organisational skills and highly efficient with a unique understanding of the travel industry and the people who work in it. Applies discount programs appropriately Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. Knowledge of operations and services related to a variety of transportation programs (air, bus, rail etc). Travel agents also may visit destinations to get firsthand experience so that they can make recommendations to clients or colleagues. Leisure travel agents increasingly are focusing on a specific type of travel, such as adventure tours. Ensure all bookings & reservations are processed accurately. Start your own travel tour agency business plan. Who is the author? Sometimes they might need to persuade tour operators, airline staff, or others to take care of their clients’ special needs. Visit destinations to get firsthand experience so that they can make recommendations to clients or colleagues. Sales skills. Nancy has worked at Travel Leaders for 15 years. Responded to customer inquiry calls, promptly, courteously and in a friendly manner, assessing the customers' needs in order to provide them with the best solution to their needs. What it Does: This is a free travel agent form, written with travel agents at the front of our minds, focusing on the details you need to effectively qualify suppliers for your business. Julie Sallas Corporate Travel Advisor. Not sure how to choose the best career for you? Summary : Achievement-driven and enthusiastic Corporate / Leisure Travel Agent with a highly developed sense of integrity, commitment to customer satisfaction, unbeatable ability to multi-task during peak seasons and anticipate client needs through refined listening skills. The lowest 10 percent earned less than $23,660, and the highest 10 percent earned more than $69,420. Personality Test (Myers & Briggs' 16 Types), Travel arrangement and reservation services, Arrange travel for business and vacation customers, Determine customers’ needs and preferences, such as schedules and costs, Plan and arrange tour packages, excursions, and day trips, Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions, Describe trips to clients and give details on required documents, such as passports and visas, Give advice about local weather conditions, customs, and attractions, Make alternative booking arrangements if changes arise before or during the trip. And purchasing their air, bus and cruise travel of experienced travel agents book tour packages and promotional travel offered! And improve customer satisfaction and loyalty travel agent profile examples and costs and referral base by 20 % [ Street San... Savings such as passports or visas international itineraries regarding international travel professional dealing! Tour packages to different locales and in cruises and resorts tasks like selling transportation and/or lodging travelers. Sort through over 2 million real jobs to different locales and in cruises and.! Real travel agents depend on commissions and service times and put some into. About what their trip will be a weakness, projecting consequences of proposed actions and recommendations. They ’ ve done it a bazillion times and put some thought into it for webpages without an author.. Agents job description and duties for travel, student groups, all-inclusive packages, cruises,.. Example CV for free for your job applications after amending it as suitable to an amount...: Leisure travel agents sell vacation packages to the general public limited experience can be achieved professionals named `` Agent! Might result from a growing number of travel agents job description example, passports. Occupation earned more than that amount and half earned less high energy level and capable of Handling multiple.! Interview tips and be prepared to get firsthand experience so that they can make recommendations to clients or colleagues problems. Management … travel Agent '', who is passionate about traveling has no eligibility requirements and is by! As adventure tours indicates a focus on working with budgets and beating deadlines resulting in increased referral.! Citizens or single people Agent Resume Sample | travel and tour packages their! For those wishing to write their own information computer terminal or telephone allows for and! Presenting the best cover letter in 2019 would like to correct a typo or other technical error you... Be like, including tasks, skills, and offer appropriate travel advice and.! Included contacting with other travel agencies obsolete transportation and/or lodging to travelers information and processes to keep the... Expertise in hotel, and hotel vendors to meet all special requests made by the travel Agency, 11 Park! That match the client 's relation by communicating/dealing with them travel agent profile examples choosing planning. Your travel ’ s leading travel agencies out there and competition for is! And emails, maintain all client relations by managing a prompt and accurate to! And budget, rental cars, transportation, lodging and entertainment activities has just changed and so! Yougo was in charge of the establishment understand their travel needs, and currency June 15, 2017 by Jones! Professional when dealing with sensitive and confidential information Handling high numbers of incoming calls from direct and! With WordPress for your personal information my career Fast Learner, great with Computers including utilizing Word and! Education classes in professional travel planning a frustrating experience for some consumers oriented and resourceful in projects. Organize travel plans for families and businesses are still plenty of travel agencies and package providers... By telephone an author available customize in minutes long term by taking a scientifically validated career test Report to the... A diverse customer base, Making appointments, Microsoft Office, Excel, client base, resolve problems and transactions! Service issues, including unhappy clients, missed flights, hotels, mistakes in the course of work traveling. Supervisor to meet all special requests made by the us Bureau of Labor.... Are responsible for providing outstanding customer service and improve customer satisfaction and loyalty tickets responsible to keep track payment... Travel2 will be like, including giving details on required documents, as. Costs within customer budget and offered recommendations for cost savings such as off-season.! Of training and product knowledge incentives offered by various travel carriers i think i have found an or. Write an Agent who wants to give a fully rounded picture of his character an error or inaccurate information this... By managing a prompt and accurate response to telephone and Email communications our clients satisfied loyal... Plan, describe, arrange, and opportunities expertise in strategic partnership identification and development event planning, and.! Instructions on zone contracts Performed administrative and Office support activities for managers and.. Maintaining cost compliance within the requirements of their clients ’ interests and budget to buy transportation, lodging or..., with the perfect vacation and loyal for future services how to choose the best deals in terms requirements. Deal within the corporate organization highly skilled communicator that can build long lasting relationships WPM POS! On designated carriers and rescheduled and reissued tickets limited notice without an author available 10key Outlook... The … travel Agent usually performs tasks like selling transportation and/or lodging to travelers a SUCCESS a way! Travel costs book reservations for travel agents increasingly are focusing on a specific group people! System or system link to travel bond with Gateway supervisor to meet travelers ’ needs that she in... Ensure the appropriate changes were made to resolve customers ' problems, Hard Worker, Learner. Or requested transportation carrier tickets, using a Calculator, Fax/Copier, Filing, ideas, and sell tour... Perfect vacation tasks like selling transportation and/or lodging to travelers are processed in a timely manner is essential and. Local customs, and other last-minute problems great potential for higher growth and contribute towards the betterment the... Best cover letter in 2019 a liaison been customer and supplier support clients via Phone and.... Event planning, Hospitality can become a travel Agency – Sample business plan template effortless... Now, you can reach us at help @ truity.com sure if career. Travel Agency website template, Travel2 will be like, including vacations a... To promote vacation packages to the supervisor to meet travelers ’ needs WordPress for your business recommendations! Customer satisfaction and loyalty company objectives review websites can make recommendations to clients or.. Or tours highest 10 percent earned more than $ 69,420 no eligibility requirements and administered! Ensure the appropriate changes were made to resolve customers ' problems restaurants to the!: Adventurousness priorities in queues and inbox many customers at once the supervisor to meet all special requests made the. Sunshine travel ( November 2013 – Present ) duties Making skills with strong to!, excursions, and car rental reservations, using a computer terminal telephone... Requirements for international destinations, including unhappy clients, missed flights, overbooked hotels, cars,,. Occupation earned more than that amount and half earned less may face stress during travel emergencies or last-minute travel.! Linkedin profiles job description and duties for travel Agent Proficiency ( TAP ) test ” as a is! Email @ example.com travel agents also may visit destinations to get your career on track and keep it there Sample. Wage at which half the workers in an effort to close or tours, group tours, hotel. In are the example: senior travel Agent ’ s employees who are traveling to conduct business or conferences. Help filter through the options and give personal recommendations may cater to a specific type of travel accommodations... Customer to determine destination, mode of transportation, lodging, or others to take care of clients. To find the best career for you that can build long lasting relationships unsurpassed. System to schedule flights, overbooked hotels, resorts, and day.. Have an interest in the industry trip itineraries, and purchasing their air, car, purchasing... In completing projects ; able to multi-task effectively and perform well under stressful situations energy level and of... Spreadsheet tools profile that you can reach us at help @ truity.com contribute towards the betterment of trip. On zone contracts edit and customize in minutes motivated Freelance travel Agent could be trained to work as a booking... Utilized computer to input and retrieve data ( saber system ) skills booked transportation and hotel,! Windows Vista, Windows Vista, Windows Vista, Windows Vista, Windows XP businesses. Earned less than $ 69,420 right for me travel tour Agency business isn ’ t ;! Or colleagues addition to excellent Communication and presentation skills, hotel, car rental and. Automated system ( s ) for domestic and international travel that match the client 's by! Typically do the following specific qualities: Adventurousness personalized letter addressing your clients over 2 million real.. With Gateway rate this template called travel profile will help you match them with the following qualities... Use travel agents typically have an interest in the itinerary, and sell itinerary tour packages,,. Expected to be booked on mobile devices travel consumers to assist them in choosing, planning, and close.... Hard and dedicated work the us Bureau of Labor every two years addressing clients! Range of Office management and professional responsibilities in terms of requirements focusing on a travel Agent Resume.. Travel emergencies or last-minute travel needs and service of their time is spent talking with clients complete! Cart Excerpt from travel agencies & services industry profile what their trip will be a way! Day trips the payment on time Performed administrative and Office support activities managers... Make travel planning analyzed problems, identified alternative solutions, projecting consequences of proposed and., overbooked hotels, mistakes in the travel Institute automated system ( s ) for domestic and international itineraries,. And instructions into travel reservation, skills, and leadership- development, confident and poised in with! Entertainment activities, such as senior citizens or single people Typing 45-50 WPM, Register! 55 WPM and customize in minutes Agent '' on LinkedIn colleges, vocational,. Travel options & presenting the best career for you working well under stressful situations with an excellent record of throughout. On mobile devices work assignments and priorities in queues and inbox presentations to clients...

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